ABOUT THE SERVICE:
Reconnection of water service to a concessionaire without arrearages and who previously opted for a temporary disconnection is free of charge.
However, a concessionaire with arrears shall pay a reconnection fee and his/her arrearages.
WHO MUST AVAIL OF THE SERVICE:
Concessionaires whose water service connection have been disconnected.
REQUIREMENTS:
Accomplished Request for Assistance Form and payment of reconnection fee and arrears, if any.
SCHEDULE OF AVAILABILITY OF SERVICE:
Monday to Friday 8:00 A.M. to 5:00 P.M. (NO NOON BREAK)
FEES:
Reconnection fee of P 500.00 and arrears if any.
HOW TO AVAIL OF THE SERVICE:
|
STEP |
CONCESSIONAIRES |
COMMERCIAL & TECHINICAL SECTIONS’ ACTIVITIES |
DURATION OF ACTIVITIES |
PERSONS-in-CHARGE |
|
1 |
Inform the Customer Service Asst. D/E of the reconnection. | Verify the name of the client from the list of disconnected concessionaires if he/she has arrears. | 3 minutes | Joel A. Castro |
|
2 |
If the client has arrears, give the statement of account and advise client to pay. | 5 minutes | Joel A. Castro | |
|
3 |
Pay the arrears and reconnection fee | Receive payment and issue the corresponding official receipt. | 5 minutes | Joel A. Castro |
|
4 |
Submit the Service Request Form to the General Manager or to the Cashier C for approval. | 5 minutes | Joel A. Castro
Maria Dohna Sagun Imelda G. Tutaan |
|
|
5 |
Reconnect the service connection. | 30 minutes | Edilberto Camangeg |