Service Pledge
We, the officials and employees of Batac Water District, commit to:
S = erve you from Monday to Friday 8:00 a.m. to 5:00 p.m. and even beyond if needed;
E = xert all efforts in providing you safe, potable, dependable and affordable water;
R = espond to your complaint about our services the soonest through our public assistance desk and take corrective measures;
V = alue your needs and the mother earth and above all;
E =stablish a system that will foster a culture of continuous improvement because you deserve no less.
Frontline Services
- Collection of Water Bills
- Complaints and Maintenance Services
- Disconnection of Water Service
- New Service Connection
- Request for a change in Account Name
- Senior’s Citizen Utility Discount
- Service Reconnection
- Transfer of Water Service Connection
- Collection of JV Share from Primewater Batac
- Feedback and Complaints Mechanism
- Client Feedback Form
- List of Offices
- How to Read your Statement of Account & Disconnection Notice
- Receiving Bills Through SMS
- Water Conservation Tips
- List of Accredited Payment Center