ABOUT THE SERVICE:
Water service is disconnected without any fee if a concessionaire voluntarily applies for disconnection however he/she has to pay his/her unpaid charges before the request shall be granted.
The District on the other hand has the right to disconnect delinquent concessionaires without further notice if they failed to pay their obligation twenty (20) days after the due date.
WHO MUST AVAIL OF THE SERVICE:
Active concessionaires who opt to disconnect their water connection with the District.
REQUIREMENTS:
Accomplished Request for Assistance Form and payment of water bill if any.
SCHEDULE OF AVAILABILITY OF SERVICE:
Monday to Friday 8:00 A.M. to 5:00 P.M. (NO NOON BREAK)
FEES:
No fees to be collected.
HOW TO AVAIL OF THE SERVICE:
|
STEP |
CONCESSIONAIRE |
COMMERCIAL AND TECHNICAL SECTIONS’ ACTIVITIES |
DURATION OF ACTIVITIES |
PERSONS-in-CHARGE |
|
1 |
Inform the Customer Service Asst. D/E of the request for disconnection. | Verify the concessionaire’s ledger card if the client has still account to the District. | 3 minutes | Joel A. Castro |
| In case there is unpaid account, inform concessionaire to settle the account before the request shall be granted. | 1 minute |
Joel A. Castro
|
||
|
2 |
Pay the unpaid balance (if any). And receive Official Receipt. | Receive payment and issue the corresponding official receipt. | 5 minutes | Joel A. Castro |
|
3 |
Submit the Service Request Form to the General Manager or to the Cashier C for approval. | 5 minutes | Joel A. Castro | |
|
4 |
Approve Service Request Form. Disconnect the service connection. |
5 minutes | Maria Dohna D. Sagun | |
|
5 |
Disconnect the service connection. | 30 minutes | Edilberto Camangeg
Otis Visan Corpuz Ruben T. Cid |